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SAP Knowledge Base Article - PreviewSymptom
As part of the C4C Utility implementation, you may require to maintain the Address Independent Phone Number and Email address in the Utilities Communication tab for both Accounts and Individual Customers in C4C.
However as part of the business process, incase there are multiple phone numbers, users should be able to select the default from the list of multiple Address Independent Phone Number and Email address maintained in C4C.
In C4C you notice the option for default is not available in the UI.
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Environment
- SAP cloud for customer.
- SAP ISU.
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP Cloud for Customer integration with SAP S/4HANA all versions
Keywords
C4C, SAP ISU, Business configuration, address independent, Phone, Email address, Utilities, Premise, , KBA , LOD-CRM-IND-UTL , Utilities , Problem
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