3552956 - Onboarding/Offboarding processes are not automatically closed even if both the 'Close Onboarding Processes Job' and business rule are configured - Onboarding

Onboarding/Offboarding processes are not automatically closed, even if both the 'Close Onboarding Processes Job' and business rule are configured.

SAP SuccessFactors Onboarding

1. Go to "Manage Data".
2. In the 1st dropdown, select "Process" .
3. In the 2nd dropdown, select the process id of the onboarding/offboarding process.
4. Notice that the process status is still "Open" while it should be "Closed".

The 'Close Onboarding Processes Job' and business rule will pull out all the Onboarding/Offboarding processes that have not been closed each time to see if those processes meet the conditions. If the conditions are met, these processes are closed.

These processes contain a previous process that was triggered and failed, which did not have a "process trigger" object, and this failed process caused the 'Close Onboarding Processes Job' to run with an error that prevented all processes from being closed.

Step 1: Cancel the failed onboarding process

1. Go to Onboarding dashboard.
2. Find the failed onboarding process.
3. Click "Cancel Onboarding".

Step 2: Run the "Close Onboarding Processes Job" manually from Provisioning. Other Processes will be auto-closed without any issue.

If you don't have access to Provisioning, or can't find out which process is giving you an error, please open a ticket to LOD-SF-OBX and the support team will assist you.

ONB, OFF, closure job, business rule, autoclosed, process trigger, ONB2_ProcessClosurePeriodConfig , KBA , LOD-SF-OBX-CAN , Cancel Onboarding , Problem