3553326 - ERROR: jobInfo: You cannot create a job information record without the hire record for user '' when Initiateing Crossboarding or Complete New Hire Data Review - Onboarding

Scenario 1:

• A test candidate is not initiated in Crossboarding.
• An error encountered under the Business Process Tile for users associated with the SAP_ONB2_ErrorFlowAdmins group: "jobInfo: You cannot create a job information record without the hire record for user [USERID]. The first job information record must be the hire record."

Scenario 2:

• Try to submit New Hire Data Review for new hire candidate.
• An error encountered in New Hire Data Review: "jobInfo: You cannot create a job information record without the hire record for user [USERID]. The first job information record must be the hire record."

SAP SuccessFactors Onboarding

Scenario 1:

1. Initiate the crossboarding process for a test candidate.
2. Check the Business Process Tile for users proxied from one of the users from SAP_ONB2_ErrorFlowAdmins group.
3. There is an error informing you cannot create a job information record without the hire record for user.

Scenario 2:

1. Initiate the onboarding process for a test candidate.
2. Go to New Hire Data Review step, fill all required data and click on submit button.
3. There is an error informing you cannot create a job information record without the hire record for user

Scenario 1:

The candidate's old profile in EC lacks previous job information. For the crossboarding process, the system requires previous job information in the old profile to initiate the candidate in the Dashboard. The absence of this information is causing the issue.

Scenario 2:

1. The event reason for the candidate does not correspond to the event "Hire".
2. Admin must've changed some data during process such as position, hence the error is encountered.

Scenario 1:

Initiate crossboarding for a test candidate who has all the required employee information filled in their profile.

Best Practice: Complete the hire process for a candidate before initiating the crossboarding process.

Scenario 2:

1. Go to Manage Organization, Pay and Job Structures.
2. Select Event Reason in the first column; select the candidate's Event Reason in second column.
3. Change the Event of Event Reason to ''Hire'', save.
4. Restart onboarding or test a new candidate.

If the issue still persist, it will be necessary to purge the candidate and reinitiate again to eliminate data causing issues.

Refer to the following resources for additional information:

• Elevating Internal Transfers Transitions through S... - SAP Community
• Configuring the Internal Hiring/Crossboarding Proc... - SAP Community
• 3196482 - DRTM Onboarding Purge and Inactive User Purge for Onboarding - Main KBA

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