SAP Knowledge Base Article - Preview

3553326 - ERROR: jobInfo: You cannot create a job information record without the hire record for user '' when Initiateing Crossboarding or Complete New Hire Data Review - Onboarding

Symptom

Scenario 1:

  • A test candidate is not initiated in Crossboarding.
  • An error encountered under the Business Process Tile for users associated with the SAP_ONB2_ErrorFlowAdmins group: "jobInfo: You cannot create a job information record without the hire record for user [USERID]. The first job information record must be the hire record."

Scenario 2:

  • Try to submit New Hire Data Review for new hire candidate.
  • An error encountered in New Hire Data Review: "jobInfo: You cannot create a job information record without the hire record for user [USERID]. The first job information record must be the hire record."


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

Onboarding, obx, Crossboarding, job information, hire record, SAP_ONB2_ErrorFlowAdmins group, error, candidate, EC profile, onboarding, RCM, jobInfo, You cannot create a job information record without the hire record for user, The first job information record must be the hire record, new hire data review, event reason, hire, event , KBA , LOD-SF-OBX-XBD , Crossboarding , Problem

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