SAP Knowledge Base Article - Public

3553326 - ERROR: ''jobInfo: You cannot create a job information record without the hire record for user'' to initiate Crossboarding/ New Hire Data Review - Onboarding

Symptom

Scenario 1:

A test candidate is not initiated in Crossboarding.

An error encountered under the Business Process Tile for users associated with the SAP_ONB2_ErrorFlowAdmins group: "jobInfo: You cannot create a job information record without the hire record for user [USERID]. The first job information record must be the hire record."

Scenario 2:

Try to submit New Hire Data Review for new hire candidate.

An error encountered in New Hire Data Review: "jobInfo: You cannot create a job information record without the hire record for user [USERID]. The first job information record must be the hire record."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

Scenario 1:

  1. Initiate the crossboarding process for a test candidate.
  2. Check the Business Process Tile for users associated with the SAP_ONB2_ErrorFlowAdmins group.
  3. There is an error informing you cannot create a job information record without the hire record for user.

Scenario 2:

  1. Initiate the onboarding process for a test candidate.
  2. Go to New Hire Data Review step, fill all required data and click on submit button.
  3. There is an error informing you cannot create a job information record without the hire record for user

Cause

Scenario 1:

The candidate's old profile in EC lacks previous job information. For the crossboarding process, the system requires previous job information in the old profile to initiate the candidate in the Dashboard. The absence of this information is causing the issue.

Scenario 2:

The event reason for the candidate does not correspond to the event "Hire".

Resolution

Scenario 1:

Initiate crossboarding for a test candidate who has all the required employee information filled in their profile.

Best Practice: Complete the hire process for a candidate before initiating the crossboarding process.

Scenario 2:

  1. Go to Manage Organization, Pay and Job Structures.
  2. Select Event Reason in the first column; select the candidate's Event Reason in second column.
  3. Change the Event of Event Reason to ''Hire'', save.
  4. Restart onboarding or test a new candidate.

See Also

Refer to the following resources for additional information:

Keywords

Onboarding, obx, Crossboarding, job information, hire record, SAP_ONB2_ErrorFlowAdmins group, error, candidate, EC profile, onboarding, RCM, jobInfo, You, cannot, create, a, job, information, record, without, the, hire, record, for, user, The, first, job, information, record, must, be, the, hire, record, new hire data review, event reason, hire, event , KBA , LOD-SF-OBX-XBD , Crossboarding , Problem

Product

SAP SuccessFactors Onboarding all versions