Symptom
- When attempting to access position data through the employee profile (job information), the window opens regularly via the "tree icon" but the window is transparent and lacks a white background.
- As a result, the data is unreadable and cannot be checked.
Environment
- SAP SuccessFactors HCM Core 2H 2024
- SAP SuccessFactors Employee Central
Reproducing the Issue
- Log in to the system.
- Navigate to the Employee Profile and open the Job Information section.
- Edit the Job Information Portlet via the Pencil or Action
- Click on the tree icon beside the position field
- Notice that the window that opens has a transparent background
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Resolution
Engineering team has fixed this issue and it will be fixed in production instance with 2505 release.
Keywords
SAP SuccessFactors, Employee Central, Position Data, Transparent Window, Unreadable Data, Job Information, Position Management. , KBA , LOD-SF-EC-POS-ORG , Position Org Chart UI & Manage Positions , Problem
Product
SAP SuccessFactors Employee Central all versions