SAP Knowledge Base Article - Public

3553335 - 'Opportunity data retrieval encountered errors. Please contact support for further investigation' Error When Using Pipeline Flow Chart

Symptom

You are using pipeline flow and notice the error message 'Opportunity data retrieval encountered errors. Please contact support for further investigation' when clicking in one of the bars.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Intelligence Sales Execution work center.
  2. Select the Pipeline Flow view.
  3. Click in ABC (where ABC is one of the bars).
  4. Message appears.

Cause

ISE views need at least 3 forecast categories - pipeline, best case and committed. You could use these standard delivered categories or define custom categories and map to these 3 categories. Perhaps you deleted one during your implementations.

Resolution

You can use the 'Restore Defaults' option from 'Sales Forecast Categories' business configuration fine-tuning activity.

  1. Go to the Business Configuration work center.
  2. Open the Overview view.
  3. Search for 'Sales Forecast Category' fine tuning activity.
  4. Click in the 'maintain categories' hyperlink.
  5. Click in the 'Restore Defaults' button.

Keywords

"INTERNAL: x_content_parse_exception: [parsing_exception] Reason: No text specified for text query", forecast, category, 'Opportunity data retrieval encountered errors. Please contact support for further investigation' Error When Using Pipeline Flow Chart', ISE, pipeline, flow , KBA , LOD-CRM-SBS-FT , Forecast Tracker , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer core applications 2411