SAP Knowledge Base Article - Preview

3553374 - Error when purging a user using DRTM Master Data Purge in SuccessFactors

Symptom

  • An error occurs when attempting to purge a user using DRTM Master Data Purge in SuccessFactors.
  • The error message displayed is "DRTMMasterDataObjectType com.successfactors.sca.service.exception.ServiceUpdateFailedException".
  • The issue is specific to one user.
  • The issue prevents the addition of a new contract due to the inability to purge the existing user.


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HCM Suite all versions

Keywords

Error, Purging, User, DRTM, Master Data Purge, SuccessFactors, ServiceUpdateFailedException. , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem

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