3553374 - Error when purging a user using DRTM Master Data Purge in SuccessFactors

• An error occurs when attempting to purge a user using DRTM Master Data Purge in SuccessFactors.
• The error message displayed is "DRTMMasterDataObjectType com.successfactors.sca.service.exception.ServiceUpdateFailedException".
• The issue is specific to one user.
• The issue prevents the addition of a new contract due to the inability to purge the existing user.

SAP SuccessFactors HCM Suite

1. Attempt to purge a user using DRTM Master Data Purge in SuccessFactors.
2. Observe the error message "DRTMMasterDataObjectType com.successfactors.sca.service.exception.ServiceUpdateFailedException".

In case the user is properly set as inactive, the error might be caused by some pending entry for the user to be purged.

Check if the user is inactive in the system. In case it is still set as active, please inactivate the user and retry the purge.

If the user is properly set as inactive, kindly raise an incident directed to LOD-SF-PLT-DRM with the information below:

• CompanyID affected
• Support Access
• User affected
• Purge ID request

Product Support note: check internal memo.

Error, Purging, User, DRTM, Master Data Purge, SuccessFactors, ServiceUpdateFailedException. , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem