Symptom
Two separate profiles and new person IDs were created for Legal Entity Transfer for New Employment candidates.
- ACTUAL BEHAVIOR: Two profiles are shown in the main search menu of the instance when searching for the affected rehire, because there are two different person-id-external created.
- EXPECTED BEHAVIOR: The profile with the previous employment and the profile with new employment should be under the same profile in EP with radio buttons to select from.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login to the instance
- Search for the employee's name in the Global Main Search
- See that two separate profiles are showing up.
Cause
This issue happens only during re-initiation.
- There is already a cancelled user that exists in the system with the same username, hence, the system will linked it to the same cancelled user. As a result, the two separate profiles were created.
Resolution
- When cancelling an onboarding process for a rehire, make sure to purge the record first before re-initiating the onboarding again.
- This will prevent the system from linking the canceled record to the re-initiated onboarding process which creates a separate profile for the rehire.
Keywords
Legal Entity Transfer for New Employment, Rehire, RHM, Rehire with New Employment, RONE, Employee Profile, person-id-external, cancelled, re-initiate onboarding, purge cancelled onboarding, Onboarding, OBX, ONB2.0, Onboarding 2.0 , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
Product
SAP SuccessFactors Onboarding 2405