SAP Knowledge Base Article - Public

3553402 - Reason for Rejection Field in Sales Quote Read Only

Symptom

When editing a sales quote you notice the field reason for rejection as read only and you wonder the logic behind it.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Open the Sales Quotes view.
  3. Open sales quote ABC (where ABC is the ID of the sales quote).
  4. Edit it.
  5. Notice the header field 'Reason for Rejection' as read only.

Cause

This field is made read only in three situations:

  1. All items are cancelled without header cancellation                 
  2. Sales quote completed without header cancellation
  3. An item has its cancellation status as 'cancelled'. 

Resolution

This is the system standard behavior.

See Also

##2950684 - 'Reason for Rejection' Field is Not Editable in a Sales Order/Quote

Keywords

Reason, for, Rejection, Field, in, Sales, Quote, Read, Only, read-only, logic, behavior, wrong, bug, /Root/CancellationReasonCode, Root-.SalesTerms-~CancellationReasonCode-~content (CustomerQuote) , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer core applications 2411