Symptom
When editing a sales quote you notice the field reason for rejection as read only and you wonder the logic behind it.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales work center.
- Open the Sales Quotes view.
- Open sales quote ABC (where ABC is the ID of the sales quote).
- Edit it.
- Notice the header field 'Reason for Rejection' as read only.
Cause
This field is made read only in three situations:
- All items are cancelled without header cancellation
- Sales quote completed without header cancellation
- An item has its cancellation status as 'cancelled'.
Resolution
This is the system standard behavior.
See Also
##2950684 - 'Reason for Rejection' Field is Not Editable in a Sales Order/Quote
Keywords
Reason, for, Rejection, Field, in, Sales, Quote, Read, Only, read-only, logic, behavior, wrong, bug, /Root/CancellationReasonCode, Root-.SalesTerms-~CancellationReasonCode-~content (CustomerQuote) , KBA , LOD-LE-CQP , Customer Quote Processing , Problem
Product
SAP Cloud for Customer core applications 2411