SAP Knowledge Base Article - Preview

3553434 - After the candidate signs forms using DocuSign, the compliance step does not appear completed on the dashboard- Onboarding

Symptom

The candidate has signed the form with DocuSign, but step Complete e-Signature on Compliance Forms is still open and not shown to be completed. The candidate also does not appear on the "Manage Pending Hires" page.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

OPENTEXT, DocuSign, Document Management Services, attachment service, Complete E-Signature,, pending e-signature, e-signature, status , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

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