Symptom
- SSO for SuccessFactors.
- Identity Authentication acts as a proxy to delegate the authentication to OKTA as corporate identity provider
- In SP-initiated scenario, after redirect to IAS from OKTA, the following error occurs:
- Identity provider cannot process the response due to wrong configuration. Please contact your system administrator.
- Identity provider cannot process the response due to wrong configuration. Please contact your system administrator.
- The following errors in Troubleshooting log are visible:
- "Failed to forward to error page. Cannot forward after response has been committed Correlation ID: XXXXXX-XXX-XXXX-XXXXXXXXXX "
"Failed to send response. response parameter is null. Correlation ID: XXXXXX-XXX-XXXX-XXXXXXXXXX "
"Failed to forward to error page. Cannot forward after response has been committed Correlation ID: XXXXXX-XXX-XXXX-XXXXXXXXXX "
"Failed to create SAML error response Configuration for trusted SP [null] does not exist. Correlation ID: XXXXXX-XXX-XXXX-XXXXXXXXXX "
"Failed to read error response. Invalid SAML response: null Correlation ID: "XXXXXX-XXX-XXXX-XXXXXXXXXX "
- "Failed to forward to error page. Cannot forward after response has been committed Correlation ID: XXXXXX-XXX-XXXX-XXXXXXXXXX "
- In IAS admin console, the "Assertion Consumer Service Endpoints" of "SAML 2.0 Configuration" in tenant settings is "https://<tenantid>.accounts.ondemand.com/saml2/idp/acs/<tenantid>.accounts.ondemand.com" and in OKTA, the "Single Sign On URL" is the same value
- In the SAML trace the destination below is visible where the issuer is the SP:
- Destination="https://<tenantid>.accounts.cloud.sap/saml2/idp/sso/<tenantid>.accounts.ondemand.com"
- <saml2:Issuer xmlns:saml2="urn:oasis:names:tc:SAML:2.0:assertion">https://www.successfactors.com/<mycopnaycode></saml2:Issuer>
Read more...
Environment
- SAP Cloud Identity Services - Identity Authentication (IAS)
- OKTA Identity Provider
Product
SAP Cloud Identity Services all versions ; SAP SuccessFactors Platform all versions
Keywords
IAS, OKTA, Common Super Domain, Identity Authentication, error, fail, Requestable SSO URLs , KBA , BC-IAM-IDS , Identity Authentication Service , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview