3553932 - Workflow Email not delivered after resubmitting workflow - Employee Central

• Workflow request is not triggering an email notification after resubmission.
• The behavior occurs when the workflow is sent back and resubmitted.

• SAP SuccessFactors Employee Central
• SAP SuccessFactors HCM

1. Make changes to trigger a workflow via business rule
2. The workflow is triggered and notification is sent
3. Proxy as approver and send back the workflow request
4. Become self again and resubmit the workflow
5. Notice that no email is getting triggered to notify the approver about the workflow

This is a regression issue which has been under investigation.

1. A patch (2411p13) is schedule and this issue is planned to be fixed on: 13-Jan-25 in Preview environments and 16-Jan-25 in Production environments.
2. To receive updates on this issue, bookmark this article by clicking the star. For further information on updates from subscribing KBAs, see KB Article 2171560.

Guide:

• Acting on Workflows
• Supported Workflows

ECT-247323, PTCH-45813, Workflow, Email Notification, Resubmission, resubmit, send back, workflow details page, delivery, trigger, Approver, employee central, employee profile, successfactors, SF, EC, EP , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-WFL-CUS , Custom Workflow Notifications , Bug Filed

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions