SAP Knowledge Base Article - Public

3554061 - Does the standard email domain 'sapsf.cn' support DKIM? - SAP SuccessFactors

Symptom

No DKIM signature is found for the standard domain 'sapsf.cn'.

Environment

SAP SuccessFactors HCM Suite

Cause

The standard domain 'sapsf.cn' does not support DKIM signature.

Resolution

When using the standard SuccessFactors email domains, configuring a DKIM key is not necessary. This requirement applies only when using a custom sender domain. Refer to the KBA 2688533 for details.

If the business needs to use a standard email domain with existing DKIM signatures configured by SAP, use 'successfactors.com' instead. 

In DC30/15 instances, it is possible to use either 'successfactors.com' or 'sapsf.cn' as the email sender domain. 

See Also

KBA 2688533 - DKIM and SPF | SAP SuccessFactors Email Security

Keywords

Email, Notification, DKIM, DC30, DC15, sapsf.cn , KBA , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors HCM Suite all versions