3554111 - Known Limitations - Built-In Support

This KBA provides a list of known limitations of Built-In Support.

All SAP cloud products that have been integrated with Built-In Support.

See the intergated products on the SAP Help Portal.

The limitations of application and integrated 3rd-party services.

When using Built-In Support, please be aware of these known limitations.

General

• Built-In Support is not available on mobile apps
• Built-In Support is not available when the product tenants are hosted in a China data center

Limitations Specific to SAP Build Work Zone

• When SAP Build Work Zone is running under a custom domain, the Built-In Support Integration will not work.
• When using Built-In Support in SAP Build Work Zone, the system and product context reflects only the SAP Build Work Zone tenant's context. It's not the context of the product running within it.

All Types of Users

• English is the recommended language for the cross-platform search. It's the basic language that supported by all the resource types.
• Due to service limitation, some of the recommended links on the home screen are only available in English.

Key Users and Network Users

• Due to the known limitations of Rich Text Editor (RTE), there are the following known issues in fields where RTE is applied.
  • Placeholder is visible after inserting a link.
  • Placeholder shows as plain text without formatting.
  • Placeholder is not italic font.
  • The link dialog box triggered by a hot key isn't centered and looks different from the one triggered by the insert link icon.
  • In Safari, when typing, the cursor is directly over the letter.

Key Users Only

• When filling out the Get Support form, you can receive better solutions if you describe your problem in English, German, Japanese, and Chinese.
• Expert Chat is available in English only.
• During your chat with an expert, only attachments uploaded by the expert can be downloaded .

Built-In Support, limits, limitations, key users, RTE, language limitation, , KBA , CA-FLP-EXT-DSX , Integration of Support into all SAP products , Known Error