SAP Knowledge Base Article - Public

3554211 - English tokens in Hebrew email cause incorrect order of sentence - Recruiting Management

Symptom

An email in Hebrew language that has tokens that resolve in English will cause the order of the sentences to change.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create an email template in Hebrew with tokens that will resolve in English.
  2. Send an email using this template.
  3. Observe that the order of the sentence with the token in English will change.

Cause

Product Management have confirmed this is a general issue across all editors if both Hebrew and English words are used together. It happens because this distorts the formatting because the sentence contains both Left-to-Right (LTR) and Right-To-Left (RTL) text.

Resolution

Use only Tokens that resolve in the Hebrew language. 

If you absolutely must have a token in the email that only resolves in English or any other LTR language, the workaround would be to have this on a separate line so that it does not cause this issue.

Keywords

alignment, emails, mixed up, not correct, order, language, hebrew, changed , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions