SAP Knowledge Base Article - Public

3554216 - Change on custom calculation not propagated to all users

Symptom

  • Updating script in custom calculation does not reflect on the system
  • Quotes are not up to date due to incorrect pricing.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. On Setup, add a script custom calculation to Item Add/Copy/Delete
  2. Create a new version of the script
  3. Other users will not be able to consume the new changes.

Cause

The issue arises due to the application pool cache not storing the updated version of the script. This results in the old script version being used depending on the application pool the user lands in.

Resolution

The issue is a bug. Tentative fix version is set to 2505.

No workarounds available.

See Also

Keywords

SAP CPQ, Quote Calculations, Application Pool Cache, Save Custom Calculation , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions