3554418 - Server Side Outlook Add-in Keeps On Loading And Nothing Happens

The Server-side outlook integration was configured and installed the Outlook Add-in from the Groupware Settings, nevertheless some users face some problems when try to Open the Add-in in Outlook, the panel does not load properly, it keeps on loading indefinitely.

SAP Cloud for Customer

Sever Side Integration for Outlook. 

Try to open and login to the add-in. 

The MS Office cache may conflict with the Outlook Add-in's because of an MS update.

1. Open File Explorer on your computer.
2. Go to the folder by the path "%LocalAppData%\Microsoft\Office\15.0\WEF". For MS Office 2016 or later versions, the path would be "%LocalAppData%\Microsoft\Office\16.0\WEF".
3. Clear the content of the folder.
4. Restart MS Outlook.

If this doesn't solve your problem, please check some points:

1. Confirm if the SAP Add-in can be opened from the email (OWA) web version. If there is a primary browser set, it should be opened specifically in this browser - to do so, clear the cache and proceed testing.
2. In the Desktop Outlook Client, disable all other 3rd-party COM add-in solutions. Restart Outlook and check if the problem persists.
3. Check if other Office Add-ins are running.
4. If the client has VPN solutions or security solutions enabled, temporarily disable them and reproduce the problem.
5. Further info on this topic for reference:

• If this user is meant to use Gmail, they will need to be provisioned to the corresponding Gmail organization and configure it. How to do so
• For details on the network resources that need to be whitelisted and allowed in order for you integration scenario to be successful, please refer to the following article.

Server-side; outlook; integration; install; login; access; open; Add-in; Groupware; Settings; panel; load. , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem