SAP Knowledge Base Article - Public

3554434 - Recurring Meeting Invite Is Sent Everyday To Attendees

Symptom

A recurring meeting invite is sent every day to attendees.

Environment

SAP Cloud for Customer

Reproducing the Issue

User logs in the outlook and notices that recurring meeting invite is sent daily, not as expected. 

Cause

There are possible causes for this scenario, that ca be related:

  1. Once a meeting is initially updated in C4C and subsequently synchronized to Outlook, invitations are once again going to be sent.
  2. Changing the attendees order or removing and adding back an attendee will trigger an update of the appointment, which will send out a new invite.

Resolution

It is recommended not to change an order of attendees or for example deleting them and adding back since it triggers this scenario. 

Keywords

Recurring; meeting; invite; attendees; update; synchronized. , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer core applications 2411