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3554472 - Connection Error when Accessing SuccessFactors Mobile App via Company Devices with Proxy Web [SF MOB]

Symptom

  • Employees are unable to access the SuccessFactors Mobile App on company devices even though they are able to access the site using the mobile's web browser.
  • The error message displayed is: "Connection Error. Please ensure you are on a secure WiFi network, and have updated to the latest version."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Mobile

Product

SAP SuccessFactors Mobile all versions

Keywords

SuccessFactors, Mobile App, Connection Error, Secure WiFi, SSL Secure, Proxy Tool, Access Issue, Company Devices, SuccessFactors Mobile application, mobile app, android, ios, mobile devices, compatibility, operating systems, requirements, proxy, VPN, connection error, LOD-SF-PLT-MOB, proxy web services, SF MOB, SF,  , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem

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