3554760 - Price Condition Type in Pricing Table Showing Error Status when Simulate Pricing

Price condition showing "Error" status when simulate pricing in sales quote or ticket from external system.

SAP Cloud for Customer

1. Open sales quote or ticket;
2. Click on Action, Simulate;
3. Check returned value in price table;
4. You see particular condition type with "Error" in status column.

This should due to for this condition type, InactivityReasonCode value sent as 1- error from external system.

You can verify this by payload trace during simulation, then check response payload, check following payload:

  <OperationalPriceComponent>

              <TypeCode>ZABC</TypeCode>

 ...

<InactivityReasonCode>1</InactivityReasonCode>.

ZABC represents the price condition type code with error status.

1) Check why the price component is inactive in S4, component: SD-BF-PR, so that this can be checked by S4 SD pricing experts.

2) If it is a manual edit condition type, in S4, we are able to manually edit the inactive price components, but C4C does not allow it. This is a restriction in C4C which does not allow editing inactive price components, as an workaround, BADI COD_SLS_SE_ADJUST_DATA method ADJUST_EXPORT_DATA can be implemented.

836243 - How condition exclusion works in R/3

price condition type, error, inactivityReasonCode , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem