Symptom
Offer accepted notifications will be sent out to Recruiting users even though the eSignature step is pending for Internal candidates.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
1. As an internal candidate, proceed to the careers section.
2. Select "My Offers" and then click on "Accept & eSign".
3. You will be redirected to the DocuSign page.
4. Check the box that states "I agree to use electronic records and signatures" and then click "Continue".
5. Next, select the "other actions" dropdown menu and choose the "Finish later" option.
6. Despite the eSignature step being incomplete, the recruiting user will still receive a notification.
Cause
Expected behaviour
Resolution
This is an expected behaviour. When internal candidates clicks on Accept & e-sign, offer status is set as accepted irrespective of DocuSign status and Recruiting users will be notified as Offer accepted
Keywords
eSignature, Internal candidates, Offer letter , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem
Product
Attachments
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