SAP Knowledge Base Article - Public

3554886 - All Distribution Channels visible under Distribution Channel field for a given Sales Organization during Account Creation

Symptom

All Distribution Channels visible under Distribution Channel field for a given Sales Organization during Account Creation

Environment

SAP Sales Cloud and SAP Service Cloud Version 2 

Reproducing the Issue

  1. Go to Navigation Menu
  2. Go to Accounts
  3. Click on + icon
  4. Go to Sales Organization field and add a Sales Organization
  5. All Distribution Channels are visible under Distribution Channel field 

Cause

Sales Data restriction is not maintained for the Sales Organization under Organizational Structure

Resolution

  1. Go to User Menu
  2. Go to Settings
  3. Go to All Settings facet
  4. Go to Company
  5. Go to Organizational Structure
  6. Under Organizational Units section, open the Sales Organization
  7. Go to Sales Data Restriction facet
  8. Under Sales Data Restriction Section, add Distribution Channel and Division

Keywords

sales data restriction, account, sales, org, organization, distribution channel, division, restriction, create , KBA , CEC-CRM-ORG , Organizational Unit for SAP Sales/Service Cloud , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0