SAP Knowledge Base Article - Public

3554890 - User Organization information is not displayed in the Assign Alternate Manager pop up in the new ILX.

Symptom

Organization ID is no longer displaying when searching for users under the Assign Alternate Manager from the Team View in new ILX.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1.  Access Learning User side in ILX
  2. Navigate the Team View.
  3. At the right hand corner, click the 3-dots button
  4. Select Assign Alternate Manager
  5. Search for any user
  6. No organizational information is displayed.

The same steps in the old Legacy My Team view will display this information.

Cause

According to Engineering, this is a system expected behavior in the new ILX.

Resolution

Still, Engineering team fixed it and the Organization value will be introduced in the upcoming release b2505.

The following link contains the release dates.

https://pages.community.sap.com/topics/successfactors/product-release-road-map

Keywords

Alternate, Manager, Assign, ILX, Organization, User, Search, pop up, Team View , KBA , LOD-SF-LMS-USR , User Entity , Problem

Product

SAP SuccessFactors Learning 2411