SAP Knowledge Base Article - Public

3554918 - E-signature is not triggering or shows as pending after requesting correction in final review step - Onboarding

Symptom

Forms are not triggering when request correction has been made in Final Review Step

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Complete PDC as New Hire
  2. Complete ADC if applicable as New Hire
  3. Complete E-signatures sent to email if applicable as New Hire
  4. Go to Final review tile go through review and request correction be providing correction details
  5. Log in as New Hire and complete PDC and ADC again
  6. E-signature step is shown as pending

Cause

Forms are not getting triggered because old documents were not deleted/updated

Resolution

  • In the custom PVM final review and document generation steps are in parallel and documents are already generated when process is waiting on final review step. On data correction request from final review when document flow again gets triggered, as documents are already generated with the specified document templates, the document generation part is skipped to avoid duplicates. This looks a potential issue which needs to be fixed
  • Final review step is provided (not limited) to review the data before we move to MPH or before we generate the documents. It is more useful to add Final review after data collection is done and before document generation happens to make sure documents are generated with correct data
  • Please check the possibility of the customer to update the custom PVM and move the final review step before document generation and test the flow

Keywords

obx, onboarding, pdc, adc, e-signature not triggering, e-signature pending, final review step, request correction , KBA , LOD-SF-OBX-NHR , Onboardee Data Review , Problem

Product

SAP SuccessFactors Onboarding all versions