3554923 - Data not Displayed When Opening an Email Activity

When accessing the Email Activity ABC through the Account Management workcenter, no data is displayed (where ABC represents the Email Activity subject).

SAP Business ByDesign

1. Navigate to the Account Management workcenter.
2. Go to the Activities view.
3. Filter for All Email Activities.
4. Search for ABC on the Search Bar.
5. Select the activity and click on Edit.

Nothing is displayed, as the user were creating a new Email Activity.

1. Now, go to the system's general Search field (on the top right corner of the screen).
2. Search for ABC.
3. On the All Categories tab, the Email Activity ABC is under Business Documents. Open it.

The data is displayed with no errors.

The relevant backend table is not filled in the moment that the Activity is opened.

Since the entry is not available, the data related to the email does not get displayed.

In order to refresh the record and properly display data for the email activity, follow the below steps:

1. Open the Activity ABC through the system's general Search field.
2. Click on Change Status.
3. Change it to a different one.
4. Click on Save.
5. Change it back to the original Status.
6. Save it again.

Now, the data is refreshed and it is possible to access the Activity through the Account Management workcenter.

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