SAP Knowledge Base Article - Public

3555226 - Recommendation displaying duplicate training

Symptom

The same course is displayed twice on users "suggested for me" page, one recommended by Learning Team, and other recommended by manager.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. As manager, recommend item to user >
  2. Receive warning: "Your recommendation wasn't sent to these users because they are already aware of this course or can't access it." >
  3. Course is still recommended to the user, who now has duplicate items in their "suggested for me" tab.

Resolution

The SAP Engineering Team confirmed that this is by design to ensure that the learner sees the admin recommendation and peer recommendation as separate cards. This is because learners might treat a recommendation from the admin separately as compared to that from a peer.  

Keywords

suggested, for, me, manager, recommend, duplicate, user, learning, Your recommendation wasn't sent to these users because they are already aware of this course or can't access it, LRN-189979 , KBA , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS-TIL , Landing Page and Tiles , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ILX , Integrated Learning Experience , Problem

Product

SAP SuccessFactors Learning all versions