SAP Knowledge Base Article - Public

3555292 - How to Correct the Postal Code Region Mismatch Error through the Tax Jurisdiction View

Symptom

The following errors are displayed for a sales document:

Postal Code Region Mismatch.

Verify: Tax Region XX instead of YY is maintained for Tax Jurisdiction ABC (Where XX represents the current region for the jurisdiction, YY represents the correct region and ABC represents the Tax Jurisdiction Code).

Error during calculation of price and tax.

Environment

SAP Business ByDesign

Reproducing the Issue

In this scenario, it will be used the example of the errors on a Sales Order document.

  1. Navigate to the Sales Orders work center. 
  2. Go to the Sales Orders view. 
  3. Search for the Sales Order EDF. (where EDF represents the Sales Order ID) 
  4. Click on Edit. 
  5. Click on View All. 

One or all of the following errors are displayed:

Postal Code Region Mismatch.
Verify: Tax Region XX instead of YY is maintained for Tax Jurisdiction ABC (Where XX represents the current region for the jurisdiction, YY represents the correct region and ABC represents the Tax Jurisdiction Code).
Error during calculation of price and tax.

Cause

The issue occurs because the Tax Jurisdiction from Vertex or Avalara is not correctly synchronized with the specified Region. The wrong region is currently maintained for the jurisdiction and must be corrected.. 

Since the SAP Business ByDesign Release 2411 (November, 2024), the newly created Tax Jurisdiction view was created in the Sales Orders work center. This view was created to correct these errors via the UI.

 

Resolution

  1. Navigate to the Sales Orders work center.
  2. Go to the Tax Jurisdiction view.
  3. In the Tax Jurisdiction Code column, filter for the code ABC.
  4. Select it and click on Edit.
  5. In the Taxation Region field, maintain the state YY instead of XX.
  6. Click on Save and Close.

Now, the correct region is maintained for the Tax Jurisdiction.

In order to remove the error from the Sales Order, a dummy change (e.g. changing the Pricing Date to another Date and then back to the original Date) is required on the Sales document. After saving the document, the errors will be cleared.

Note: Currently performance issues could occur while searching using the Tax Jurisdiction Code field under Advance filter. This occurs due to a technical limitation for the Tax Jurisdiction Code search field in the system. SAP development team is currently aware of the scenario and evaluating the possible changes to enhance the search using the Tax Jurisdiction Code field in future releases.   
 
For now, the recommendation would be to use the filter column function in the Tax Jurisdiction View in order to search for the desired Tax Jurisdiction Code in case any performance issues are experienced. Also it is recommended to use the Quotation marks ("") or Stars (**) between the value being filtered when searching for a specific Tax Jurisdiction Code in order to speed up the search process.
 
Following is an example of how the search can be performed using the filter column:
  1. Go to the Sales Order Work Center.
  2. Go to the Tax Jurisdiction View.
  3. Select the Tax Jurisdiction Code column.
  4. In the Filter field, enter the desired Tax Jurisdiction Code (for example: "/VERTEX/ZZZZZ").
  5. Select enter in the Keyboard.

The Tax Jurisdiction Code will be displayed.

(where ZZZZZ represents the Tax Jurisdiction Code)

Keywords

Postal Code Region Mismatch, Vertex, Avalara, tax, region, tax jurisdiction, byd; mismatch;  , KBA , AP-SLO-SO , Sales Order , How To

Product

SAP Business ByDesign all versions