3555292 - How to Correct the Postal Code Region Mismatch Error through the Tax Jurisdiction View

The following errors are displayed for a sales document:

Postal Code Region Mismatch.

Verify: Tax Region XX instead of YY is maintained for Tax Jurisdiction ABC (Where XX represents the current region for the jurisdiction, YY represents the correct region and ABC represents the Tax Jurisdiction Code).

Error during calculation of price and tax.

SAP Business ByDesign 2411 and above.

In this scenario, it will be used the example of the errors on a Sales Order document.

1. Navigate to the Sales Orders workcenter. 
2. Go to the Sales Orders view. 
3. Search for the Sales Order's ID. 
4. Click on Edit. 
5. Click on View All. 

The errors are displayed.

The issue occurs because the Tax Jurisdiction from Vertex or Avalara did not synchronize with the specified Region. 

Since the 2411 System Release, Business ByDesign has enabled a new view on the Sales Orders workcenter (the Tax Jurisdiction view) where it is possible to clear these errors from the UI. The wrong region is currently maintained for the jurisdiction and must be corrected.

1. Navigate to the Sales Orders workcenter.
2. Go to the Tax Jurisdiction view.
3. On the Tax Jurisdiction Code column, filter for the code ABC.
4. Select it and click on Edit.
5. On the Taxation Region field, maintain the state YY instead of XX.
6. Click on Save and Close.

Now, the correct region is maintained for the Tax Jurisdictions.

In order to remove the error from the Sales Order, a dummy change is required on the Sales document. After saving the document, the errors will be cleared.

KBA 2773120 - Postal Code Region Mismatch or Avalara Error

Postal Code Region Mismatch, Vertex, Avalara, tax, region, tax jurisdiction, byd. , KBA , AP-SLO-SO , Sales Order , How To