3555293 - Language Discrepancy in Item Description when releasing Items from FSM back to C4C

When Tickets are released to Field Service Management (FSM) with the Item's description in e.g. "German", the description of the Item reverts to English when the Service Call is sent back to Cloud for Customer (C4C).

SAP Cloud for Customer

1. Create a Ticket in C4C and add the necessary Items
2. Replicate Ticket to FSM
3. Dispatch and add Time and Material in FSM
4. Approve Time and Material usage in FSM
5. Conclude the Service Call
6. Data is sent back to C4C
7. The Time and material entries are shown in English in C4C

Currently, there is a limitation in the C4C/FSM integration because the language code is not part of the parameters sent from FSM to C4C. This results in the system defaulting to English for the item description.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

SAP Sales Cloud 
SAP Service Cloud 

C4C, FSM, language code, item description, English, German, payload, item, language , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , Problem