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SAP Knowledge Base Article - PreviewSymptom
When Tickets are released to Field Service Management (FSM) with the Item's description in e.g. "German", the description of the Item reverts to English when the Service Call is sent back to Cloud for Customer (C4C).
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
C4C, FSM, language code, item description, English, German, payload, item, language , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , Problem
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