SAP Knowledge Base Article - Public

3555444 - Issue with Importing Benefits Confirmation Statement in SAP SuccessFactors Employee Central

Symptom

While importing the "benefits confirmation statement" from the SuccessStore all the Import records are failing.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to Import and Export Data
  2. Select Import and Navigate to the SuccessStore
  3. Attempt to import the "benefits confirmation statement"
  4. Navigate to the Manage scheduled jobs and observe the records failing with below errors
    • "You are not allowed to enter the value for the field mappingDocumentId with the type Auto Number in the object MappingDocument to prevent data corruption. The value for this field type is always set by the system."
    • "You are not allowed to enter the value for the field externalCode with the type Auto Number in the object MappingToken to prevent data corruption. The value for this field type is always set by the system."

Cause

With an update done to Document Generation the import is no longer successful. 

Resolution

To have the pre delivered template you can download it with this link.  Once you have the correct template you can import it with the steps below: 

  1. Go to Import and Export Data
  2. Select Import and upload the zip file

Keywords

SAP SuccessFactors, Employee Central, Global Benefits, Import, Benefits Confirmation Statement, Failure, Error, Auto Number, mappingDocumentId, externalCode, Manage scheduled jobs,  INC10420278, GBF, importing , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions

Attachments

LatestConfirmationStatementTemplate.zip