SAP Knowledge Base Article - Preview

3555454 - Unable to view Pay Statement history in SuccessFactors Mobile App

Symptom

  • Users are unable to view their historical pay information in the SuccessFactors mobile app.
  • The issue is consistently reproducible and affects all employees.
  • The error message displayed is "Your payroll system is not configured to work with the SuccessFactors mobile app. Please contact your IT administrator."


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Environment

  • SuccessFactors
    • Mobile app

Product

SAP SuccessFactors HCM Suite all versions

Keywords

SuccessFactors, mobile app, paystub history, permissions, jobInfo company field, EmpJob data, error message. , KBA , LOD-SF-INT-MAS , SF Mobile APP Pay Statement Mashup , Problem

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