Symptom
Error to create opportunity: validation.invalidLifeCycle.
Environment
- SAP Service Cloud v2
- SAP Sales Cloud v2
Reproducing the Issue
- Go to Guided selling view.
- Click on the + button.
- Fill the mandatory fields.
- Click on Save.
- Receive the error: validation.invalidLifeCycle.
Cause
In Settings >> Opportunity >> Status, the status code for Opportunity Type OPPT was set without creating a custom status. However, in Settings >> Opportunity >> Document Type, the OPPT document type is disabled.
Resolution
There are two alternatives.
A. Set the OPPT Document type as active.
- Go to Settings.
- Under Opportunity section, enter the Document Type view.
- Enable Active option for OPPT document type.
B. Create a new status set up for the custom document type.
- Go to Settings.
- Under Opportunity section, enter the Status view.
- Click on the + button.
- Select your custom document type and configure the status.
Keywords
Opportunity, Guided selling, Status, Document type, Validation, Cycle , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , How To
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0