SAP Knowledge Base Article - Public

3555545 - C4C Sales Quote with a BOM and Missing ShipToParty

Symptom

When you trigger Simulate for a sales quote with a BOM item and a parent item available, you will not receive a response call from this request but an error in CPI.

Environment

SAP Sales Cloud for Customer

S/4Hana 

Reproducing the Issue

You have created a Sales Quote and inserted a BOM material.

  1. Navigate into the respective Sales Quote ID (which contains the Bill of Material).  
  2. Request the External pricing 

Cause

If you check the Request payload from the simulation call, you might observe missing data for Product and sub-items node. 

The node ShipToParty is not present for the respective BOM Items.

Resolution

You must activate the scoping question "Do you want to change sub-items that are determined in an external application?"

Otherwise, the sub-items are not included in the request payload, which is required for BOM replication.

Keywords

ShipToParty , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer core applications 2411