Symptom
When you trigger Simulate for a sales quote with a BOM item and a parent item available, you will not receive a response call from this request but an error in CPI.
Environment
SAP Sales Cloud for Customer
S/4Hana
Reproducing the Issue
You have created a Sales Quote and inserted a BOM material.
- Navigate into the respective Sales Quote ID (which contains the Bill of Material).
- Request the External pricing
Cause
If you check the Request payload from the simulation call, you might observe missing data for Product and sub-items node.
The node ShipToParty is not present for the respective BOM Items.
Resolution
You must activate the scoping question "Do you want to change sub-items that are determined in an external application?"
Otherwise, the sub-items are not included in the request payload, which is required for BOM replication.
Keywords
ShipToParty , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem