SAP Knowledge Base Article - Preview

3555591 - Launch details on launched campaigns show a negative opted out number

Symptom

A previously launched campaign with a segment sending email to x contacts, shows -y contacts opted out, a negative number. Estimated recipients metric also shows a positive number.


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Environment

SAP Emarsys Customer Engagement

Product

SAP Emarsys all versions

Keywords

KBA , CEC-EMA-EM , Email , Problem

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