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SAP Knowledge Base Article - PublicSymptom
How to create an autoflow to get a notification for when processor has changed in existing case or the processor is assigned in new case?
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP Sales Cloud Version 2
- SAP Service Cloud Version 2
Resolution
Please create an autoflow rule for Case Update, enable the Previous Value checkbox for both conditions and set it as:
Previous Value: Processor(Employee) Display ID (processor/employeeDisplayId) Not Equal to Field Processor(Employee) Display ID (processor/employeeDisplayId)
OR
Previous Value: Processor(Employee) Display ID (processor/employeeDisplayId) IS NULL
See Also
Keywords
Autoflow, Case, Processor, Condition, Notification , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , How To
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