SAP Knowledge Base Article - Public

3555833 - Unable to rename Territories

Symptom

You are unable to rename Territories in SAP Sales Cloud and SAP Service Cloud Version 2 

Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to Navigation Menu
  2. Go to Territories
  3. Expand Root Territory
  4. Open any Territory
  5. Under Territory heading, you are unable to edit the Territory name

Cause

Name (Field Name: name) field is not enabled.

Resolution

  1. Go to Navigation Menu
  2. Go to Territories
  3. Expand Root Territory
  4. Open any Territory
  5. Click on User Menu
  6. Click Start Adaptation
  7. In the Section Items click Add from List
  8. For Name field click Add (+) and Apply
  9. The field is now added to the Layout
  10. This field is editable and we can change the Territory Name

Keywords

Territory, rename, name, adaptation, edit, root, territories , KBA , CEC-CRM-TER , Territory for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0