3555929 - Benefit is not available after creating Exception

After creating a Benefit Enrollment Exception the benefit is still not available for the employee. 

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Employee Central

1. Create an exception for an user 
2. Go to the employee's benefit screen
3. The enrollment options from the exception are not available

The Open Enrollment schedule does not match the exception schedule. 

For a benefit to be available for enrollment the open enrollment schedule and benefit schedule should match or open enrollment schedule needs to match the exception.  

You will need to make sure that the schedule in the open enrollment matches the exception window. 

SAP SuccessFactors, Employee Central, Global Benefits, Enrollment Exception, Open Enrollment, Enrollment Options, LOD-SF-EC-GBF, INC10304590, , KBA , LOD-SF-EC-GBF , Global Benefits , Problem