3555947 - Account Remains Obsolete After Being Activated on the External System and Replicated to C4C

The account was set to obsolete via replication. After that, the same account was updated once again via a technical user, and the status remained obsolete instead of being changed to active, even though the deleted indicator was set to false.

• SAP Cloud for Customer
• S/4HANA
• Master Data Management 
• ERP

1. Go to the Customer work center.
2. Go to the Accounts work view.
3. Search for the Account 12345 (where 12345 refers to the Account ID).
4. The status is Obsolete.
5. Go to the Administrator work center.
6. Go to the General Setting work center view.
7. Open the Web Service Message Monitoring under System Administration.
8. Select query All.
9. Expand Advanced filter.
10. Search for Internal Object ID 12345.
11. Click on View > Payload.

You can see the incoming payload has <DeletedIndicator>false</DeletedIndicator>

When activating the business partner on the external system, the Released Indicator has to be set to true and the Deleted Indicator to false as per the following:

<ReleasedIndicator>true</ReleasedIndicator>
<BlockedIndicator>false</BlockedIndicator>
<DeletedIndicator>false</DeletedIndicator>

In this situation, you may need to set the released indicator to true than this will re-activate the customer in C4C.

Account, Obsolete, Activated, External System, MDG, S/4HANA, ERP, Replicated to, Replication, Active, C4C, Cloud for Customer, ReleasedIndicator, False, DeletedIndicator, True. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To