3555960 - Error "Action FLAG_FULFIL_PROCESS_NREL not possible; action is disabled" While Processing Web Service Message from FSM

The error message "Action FLAG_FULFIL_PROCESS_NREL not possible; action is disabled" occurs while processing a web service message from SAP Field Service Management in SAP Cloud for Customer

SAP Cloud for Customer

1. Open Administrator Work Center
2. Navigate to Web Service Message Monitoring
3. You will see erroneous messages with the error "Action FLAG_FULFIL_PROCESS_NREL not possible; action is disabled"
4. Attempt to reprocess the web service message
5. The same error will be thrown again

The issue arises when the system attempts to perform the action "FLAG_FULFIL_PROCESS_NREL", which sets the item status as "Not Relevant", through the incoming payload.

If all the existing item statuses are already in either "Not Relevant" or "Finished" state, the update fails.

This kind of issue occurs when the Item Status is set as "Not Relevant" and also FSM Relevant is set, which is an incorrect configuration.

1. Check the configuration of the Item status and FSM Relevant setting.
2. Ensure that the Item status is not set as "Not relevant" when "FSM Relevant" is also set.
3. Correct the configuration if necessary and reprocess the web service message.

SAP Cloud for Customer, SAP Field Service Management, Web Service Message, Error, Reprocessing, FLAG_FULFIL_PROCESS_NREL, Not Relevant, Configuration, FSM Relevant. , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , Problem