3555960 - Error "Action FLAG_FULFIL_PROCESS_NREL not possible; action is disabled" While Processing Web Service Message from FSM

Symptom

The error message "Action FLAG_FULFIL_PROCESS_NREL not possible; action is disabled" occurs while processing a web service message from SAP Field Service Management in SAP Cloud for Customer

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

SAP Cloud for Customer, SAP Field Service Management, Web Service Message, Error, Reprocessing, FLAG_FULFIL_PROCESS_NREL, Not Relevant, Configuration, FSM Relevant. , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , Problem

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