SAP Knowledge Base Article - Public

3556096 - Onboarding process is auto-restarted in a loop after completing the last step - Onboarding

Symptom

Onboarding process is auto-restarted in a loop after completing the last step of onboarding process.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. The candidate completed e-signature step.
  2. The new "Provide Personal Data" step is generated.
  3. The whole onboarding process is auto-restarted.

Cause

Field processRestartNeeded in ONB2Process object is set as "Yes".

Resolution

  1. Go to "Manage Data"
  2. Use user id or onboarding process id to search in "Process"
  3. Click "Take Action" > "Make a Correction"
  4. Modify the processRestartNeeded field from "Yes" to "No"
  5. Save

Keywords

processRestartNeeded, auto-restarted, loop, ONB2Process, Manage Data , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding