SAP Knowledge Base Article - Preview

3556108 - Error: "Given request ID does not exist" Cybersource and SAP Digital Payments Add-on

Symptom

  • An error "Given request ID does not exist" is encountered while performing credit card registration with SAP Digital Payments Add-on (DPA).
  • The error occurs during the card registration with DPA, despite the request ID existing on the Cybersource side.


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Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

SAP Digital Payments Add-on, DPA, Cybersource, credit card registration, request ID does not exist, retry policy, prepare call, transaction search functionality, latency. , KBA , FIN-FSCM-DP-DP , SAP digital payments add-on , Problem

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