3556227 - Error message:No agent determined (rule id '/FUNC/*****)

• Error might appear with any purchasing document and any function defined in SSCUI "Define function profiles"
• "No agents determined after execution of responsibility determination rule"
• An agent could not be determined (rule/FUNC/*****)

1. Navigate to the APP 'Flexible Workflow Administration'.
2. Enter the PR (purchase requisition) ID in the Business Object ID field (if the PR ID is not 10 digits, add 00 in prefix).
3. Select the workflow item and open it.
4. Observe the status, which could be 'error'/ 'In process'/ 'blank'/ 'cancelled'
5. Click on the Step log button
6. Error" No agent determined (rule id '/FUNC/1PLANT_RES') " is visible.
7. Expand the error No users found for task '.
8. Expand the error 'Retrieval of responsibility rules failed '.
9. Here, error should be visible' No agents determined after execution of responsibility determination rule'.

 Note: The above is applicable for any document not just PR.

cause 1 :There is no Team created in the APP "Manage Teams and Responsibilities " for the recipient for example "Operational Purchasing " that can be see in the approval step.

Cause 2:Team exists as per above mentioned details however all the definitions maintained in the Team are not matching with the details in the document.

Cause 3:Team member is empty in the Team

Solution for cause 1:Ensure to change the definitions in the Team so that it matches with the document details.

Solution for cause 2:Change or add the details in the document such that they match with the definitions of the Team.

Solution for cause 3: Add a team member

To see the changes made   at your end follow below steps:

 Go to App' Manage teams and responsibilities'

 Remove any filters especially 'category, such that no filters exist.

 Then filter with 'type' as 'operational purchasing'

 Then open the entry 

 Go to tab 'Change documents'

 Here the columns like old value, new value, changed on and Changed By are visible

KBA , MM-FIO-PUR-REL-2CL , Fiori UI for Purchasing Approval (Public Cloud) , Problem