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3556228 - The cart cannot be calculated successfully due to inconsistent cart parameters

Symptom

When trying to add a product to the cart or modify the quantity of the existing products(or other operations that could trigger the cart calculation), the cart cannot be calculated successfully, and throw the exception in the backend/Kibana like the below:

java.lang.IllegalStateException: Cart model *** was not calculated due to: de.hybris.platform.jalo.order.price.JaloPriceFactoryException: No price defined for product: Product '553637' (8796320563201) pg: null user: anonymous[8796093087748] ug: null quantity: 2 unit: Unit 'test' type 'test' (8796125822986) currency: 8796093120545->USD date: 12/30/24 8:26 PM net: false

** Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.**


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Environment

  • SAP Commerce 
  • SAP Commerce Cloud

Product

SAP Commerce 1811 ; SAP Commerce 1905 ; SAP Commerce 2005 ; SAP Commerce 2011 ; SAP Commerce 2105 ; SAP Commerce 2205 ; SAP Commerce Cloud 1808 ; SAP Commerce Cloud 1811 ; SAP Commerce Cloud 1905 ; SAP Commerce Cloud 2005 ; SAP Commerce Cloud 2011 ; SAP Commerce Cloud 2105 ; SAP Commerce Cloud 2205 ; SAP Commerce Cloud 2211

Keywords

cart calculation, re-calculate, Entries, PriceRow, Currency, Unit, giveAwayMode, Base, findBasePrice, product , KBA , CEC-SCC-COM-PRO-PE , Promotion Engine , CEC-SCC-PLA-PL , Platform , Problem

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