3556330 - The behavior of keywords in WorkZone search results

• When conducting a search in WorkZone, what is the criteria used by the system to highlight the words in the results?
• Are the tags going to appear in the search when they are in the key words?

• SAP SuccessFactors Work Zone
• SAP Build Work Zone, Advanced Edition

Work Zone search mechanism matches the keywords entered in the search box across various content types, such as workspaces, people, and Knowledge Base Articles (KBAs).

For KBAs, it searches through the title, author, content, and tags.

• If the keywords are found in the content, the search results will include the title, author information, and a short text containing the keywords.
• If the keywords are only in the title or tags, the results will display the title, author information, and tags.

Important notes:

• The system prioritizes keyword searches in the title of KBAs for performance optimization. If the keywords are found in the title, the system skips scanning the author, content, and tags, resulting in search results that display only the title, author information, and tags.
• For the tags, the system only shows 3 tags at a time in the summary of the search. Those tags does not have to necessarily match the searched keys, but the article might contain matching keys inside of it. 

WorkZone, Search, Knowledge Base Articles, KBA, Keywords, Highlight , KBA , LOD-SF-SWZ-SRH , Search , How To