SAP Knowledge Base Article - Public

3556397 - Logo is not displaying when Previewing Documents

Symptom

When Previewing a Document the company logo is not displaying as expected.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Locate the relevant Document.
  2. Click on Preview.
  3. The logo is not appearing as expected.

Cause

The Template is maintained with Form Master Template in use. System is expecting to pull the logo from the Master Template but a logo is also maintained manually in the Custom Template itself. System is unable to determine which is correct.

Resolution

If the logo from the Master Template is correct, then remove the logo from the Custom Template.

If the logo from the Custom Template is correct, then turn off Master Template Usage as below.

  1. Go to the Application and User Management work center.
  2. Enter the Form Template Maintenance view.
  3. Locate the relevant Template and highlight.
  4. Select Actions and Change Master Template Usage.

Keywords

KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions