SAP Knowledge Base Article - Public

3556407 - Not able to enable Teams Calendar toggle button in visits

Symptom

Scheduled visit appointment is not in sync with Calendar.

Toggle button is greyed out and sync between Visit and Team Calendar is not possible.

 Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Cloud for Customer

Resolution

  1. Go to the Business Configuration work center.
  2. Open the Implementation Project.
  3. Navigate to Questions.
  4. Go Sales --> Account and Activity Management --> Activity Management --> Enable the scoping question ''Do you want to sync notes as part of Microsoft Team meeting?"

Kindly note: Attachment in visits will not be transferred to teams calendar.

Keywords

KBA , AP-RC-UIF , C4C UI Framework , Problem

Product

SAP Cloud for Customer core applications 2411