SAP Knowledge Base Article - Public

3556462 - Parameters disappear from the report when viewing reports in Crystal Reports

Symptom

  • Parameter disappear.
  • Subreport links removed when linked on the main report parameters.
  • When viewing a report in previous version of Crystal Reports, it shows all the parameters.
  • When viewing the same report in the latest version of Crystal Reports, some parameters disappears, and subreport links are removed.

Environment

  • SAP Crystal Reports 2020

Reproducing the Issue

  1. In an older version of Crystal Reports, create a report based on a Command Object.
  2. Add a couple of parameters.
  3. Insert the parameters on the report.
  4. When viewing the report, it prompts for the parameter, and the values selected displayed on the report.
  5. Save the report.
  6. Open the report in Crystal Reports 2020, and notice some of the parameters disappear.

Cause

  • Product defect in Crystal Reports 2020 with Support Pack 04 and above.

Resolution

  • The issue is resolved in the following product update and above:
       
    • Crystal Reports 2020 - Support Pack 04 - Patch 7

Keywords

CR, prompt, param , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2020