SAP Knowledge Base Article - Preview

3556516 - UOM Changed Automatically When Pasting Product Item into a Ticket

Symptom

  • When pasting a product item into a service ticket, the Unit of Measure (UOM) is automatically changed.
  • The issue is universally applicable and not user-specific.


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Environment

Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

UOM, base UOM, product item, service ticket, SAP Cloud for Customer core applications, C4C, paste, default UOM. , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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