SAP Knowledge Base Article - Preview

3556572 - Error "OTR-Based Exception" when generate PDF in PDF/A-3a Format

Symptom

  • An error arises when attempting to generate a PDF in PDF/A-3a format.
  • The error message "OTR-Based Exception of Class: CX_FP_CONV" is displayed.
  • In the debugger, the following error message can be seen:
    "validation of PDFA output generated failed because its not satisfying 
    compliance test for 3b:Fonts are not available:[Helvetica,Helvetica-bold]"


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Environment

  • SAP S/4HANA
  • SAP S/4HANA FOUNDATION
  • SAP ERP
  • ABAP Platform
  • SAP NetWeaver
  • SAP ERP Central Component
  • SAP Solution Manager

Product

SAP S/4HANA all versions

Keywords

ADS, Adobe Form, PDF/A-3a Format, OTR-Based Exception, CX_FP_CONV, Install ADS font, Custom font, FontManagerService, Document Services Font Manager, Validation of PDFA output generated failed because its not satisfying compliance test for 3b:Fonts are not available:[Helvetica,Helvetica-bold] , KBA , BC-SRV-FP , Forms Processing , Problem

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