SAP Knowledge Base Article - Public

3556669 - Error in the Planned Working Time schema is Story reporting

Symptom

Error while trying to preview or execute a report with the "Planned Working Time" schema.
  • "We found an issue while processing the request. For assistance, please contact the administrator or the SAP Product Support team, if needed."

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Add the "Planned Working Time" schema to a story report
  2. Try to preview it
  3. It errors out

Cause

Huge volume of data in the object

Resolution

  1. Navigate to Manage Data
  2. Time Management Configuration
  3. TIME_CONFIGURATION
  4. Set to "1" the "Generate Planned Working Time Data for Past Period (in months)" field

See Also

https://help.sap.com/docs/SAP_SUCCESSFACTORS_EMPLOYEE_CENTRAL/68de09dff990417b9f0acf6ccc13a14d/3248be598fca4930aeafbf46311579b4.html

Keywords

planned working time, pwt, story, stories, people analytics, timeout, error, fail, fails, We found an issue while processing the request , KBA , LOD-SF-EC-TIM , Time Off , LOD-SF-ANA-SAC-DAM , Data Modelling - Module & Entity Data Issues , Problem

Product

SAP SuccessFactors HCM Suite all versions