SAP Knowledge Base Article - Public

3556851 - Duplicate Records display randomly when searching document name in Manage Document Page-SuccessFactors HCM Suite 2411

Symptom

  • Multiple duplicate records of files are displayed in Manage Documents.
  • The duplicate records change each time the page is refreshed.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

 

Environment

SuccessFactors HCM Suite 2411

Reproducing the Issue

  1. Navigate to Manage Document.
  2. Filter files with Document Name such as "comment2022". This will display 174 records.
  3. Expand all records and download all files. An alert message stating "You are downloading files with same names, hence, we have added an identifier at the end." is displayed.
  4. When check all the records, there would be duplicate records of files name randomly.

Cause

The issue is caused by a system error that results in the duplication of records each time the page is refreshed.

Resolution

The issue has been identified and a fix will be implemented in the 2505 Release. Date of the release period: 

  • Preview:  April 14 2025 
  • Production: May 16-18 2025

See Also

Customer Community Product Release and Road Map Information page.

Keywords

KI2411, SAP SuccessFactors, Document Management, Duplicate Records, EP files, Manage Documents, Page Refresh, System Error. , KBA , LOD-SF-PLT-DOC , Document Management , Known Error

Product

SAP SuccessFactors HCM Suite all versions