Symptom
- Multiple duplicate records of files are displayed in Manage Documents.
- The duplicate records change each time the page is refreshed.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SuccessFactors HCM Suite 2411
Reproducing the Issue
- Navigate to Manage Document.
- Filter files with Document Name such as "comment2022". This will display 174 records.
- Expand all records and download all files. An alert message stating "You are downloading files with same names, hence, we have added an identifier at the end." is displayed.
- When check all the records, there would be duplicate records of files name randomly.
Cause
The issue is caused by a system error that results in the duplication of records each time the page is refreshed.
Resolution
The issue has been identified and a fix will be implemented in the 2505 Release. Date of the release period:
- Preview: April 14 2025
- Production: May 16-18 2025
See Also
Keywords
KI2411, SAP SuccessFactors, Document Management, Duplicate Records, EP files, Manage Documents, Page Refresh, System Error. , KBA , LOD-SF-PLT-DOC , Document Management , Known Error
Product
SAP SuccessFactors HCM Suite all versions