Symptom
'Manage My Substitutes' feature under "My Inbox" App is not working in case of 'Approve Bank Payments'.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Set substitute for 'User A' as 'User B' and schedule the payment.
- Both 'User A' and 'User B' are notified in their Inbox but 'User B' should Claim the document in his Inbox to approve it.
- Requirement: 'User A' should not get any notification.
Cause
The substitute feature of 'My Inbox' application does not work with application "Approve Bank Payments" by default. From its nature the "Approve Bank Payments" requires proper authorization and workflow settings for users that are allow to view and approve payment batches. Therefore payment batches cannot be viewed and approved by users defined only as substitutes in 'My Inbox'.
Resolution
Only way how a user can view and approve payment batches in App "Approve Bank Payments" is to define the user as one of the approvers in "Bank Account Management" App for particular House Bank. Then also the navigation from 'My Inbox' to "Approve Bank Payments" App would work.
See Also
Keywords
My inbox, substitute, approve, bank payment, manage, F1366A, F1 366A, F2797, F2 797 , KBA , FI-FIO-AP-2CL , Fiori UI for Accounts Payable (Public Cloud) , Problem