SAP Knowledge Base Article - Public

3556972 - Manage My Substitutes not working for Approve Bank Payments

Symptom

'Manage My Substitutes' feature under "My Inbox" App is not working in case of 'Approve Bank Payments'.

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Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Set substitute for 'User A' as 'User B' and schedule the payment.
  2. Both 'User A' and 'User B' are notified in their Inbox but 'User B' should Claim the document in his Inbox to approve it. 
  3. Requirement: 'User A' should not get any notification. 

Cause

The substitute feature of 'My Inbox' application does not work with application "Approve Bank Payments" by default. From its nature the "Approve Bank Payments" requires proper authorization and workflow settings for users that are allow to view and approve payment batches. Therefore payment batches cannot be viewed and approved by users defined only as substitutes in 'My Inbox'.

 

Resolution

Only way how a user can view and approve payment batches in App "Approve Bank Payments" is to define the user as one of the approvers in "Bank Account Management" App for particular House Bank. Then also the navigation from 'My Inbox' to "Approve Bank Payments" App would work. 

See Also

Approve Bank Payments

Keywords

My inbox, substitute, approve, bank payment, manage, F1366A, F1 366A, F2797, F2 797 , KBA , FI-FIO-AP-2CL , Fiori UI for Accounts Payable (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions